Return Policy

1. Return Period:

Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Please contact us for refund or any related inquiries.
We will respond to you within 2 business days.
Please do not return the product directly to the manufacturer.

2. Refund (if applicable):

If you require a refund or any other exchange services, please refrain from initiating a refund directly through the payment service provider.

First, contact service@vapesolo.com. We will respond to any inquiries you may have.

Upon receiving and inspecting your return, we will send you an email notifying you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will automatically be credited to your credit card or original method of payment within a specified period.

Customers are responsible for return shipping costs.

Shipping fees are non-refundable.

3. Missing Refunds (if applicable):

If you haven’t received the refund, please check your account again.
Contact your credit card issuer as it may take some time for your refund to be officially approved.

If you have completed all of these steps and still have not received your refund, please contact us for further assistance.

4. Exchange (if applicable):

We only accept exchanges for defective or damaged items.
If you need to exchange the same item, please contact us by email for detailed instructions.

5. Consumables:

For hygiene and safety reasons, we do not accept returns of opened or used consumable items. Consumables include, but are not limited to, e-cigarette liquids, coils, pods, cartridges, disposables, and batteries.
Any consumable items are not eligible for reshipment.

6. Promotion Terms and Conditions:

Promotional items are considered final sale.
If a promotional item is deemed defective, we will only refund or provide store credit for the amount paid for the item.
Promotional items will not be replaced.

7. Quality Issues:

We provide return and after-sales services exclusively for orders purchased through our official website.(Our return service does not cover products bought from third-party distributors or retailers.)
This requires providing our customer service team with the safety code on the product packaging and photos or videos demonstrating the product’s defects.

We thoroughly inspect all information on our website. However, occasional errors may occur, or manufacturers may update information that we are unaware of.
We reserve the right to correct inaccurate information and are not responsible for printing errors.

8. Returns Due to Personal Reasons：

If a return request is initiated for reasons not related to product quality (including, but not limited to, change of mind, incorrect purchase, or any other customer-related reason), the customer shall be responsible for:

• The return shipping costs, and
• A handling fee of €2.5 per item, which covers inspection, processing, and restocking.

These costs will be deducted from the final refund amount issued to the customer.

Important Notice for Purchasers！！！

Before you make a purchase, please note the following:

• Products are sealed hygiene items. Once opened or used, they cannot be returned.
• We may ask customers to provide photos or videos of the unopened product to verify its condition.
• If the seal has been broken, we reserve the right to refuse any return or refund.

By purchasing from our website, you acknowledge and agree to the terms outlined in this policy.