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What You Get with This Insurance
A small add-on that can save you time and stress when shipping doesn’t go as planned.
Peace of Mind
Seel will safeguard your order against lost packages, shipping damage, or delayed shipments.
Delay
Damage
Loss
Faster Resolution
With a faster and easier claims process, approved claims can be resolved within 24 hours.
SubmitReviewResolved
Most cases: within 1 day after approval.
Worry-Free Delivery Insurance Benefits
Available only when purchased with your order at checkout
Compensation for Delay
$5 USD compensation per qualifying delayed order.
Note: Package not received in 10 business days is considered delayed (for European countries such as Spain, Hungary, Germany).
Full Refund
Full refund of actual product amount paid for lost packages.
Note: If your purchase order has a discount, the refund will be allocated to each product.
Damage Compensation
Damage compensation based on severity, up to the total paid amount.
Covers broken parts, scratches affecting function, etc.
Important Note: Without Worry-Free Delivery, vapsolo will still resolve lost or damaged packages according to vapsolo’s standard procedures.
However, you may need to contact the carriers directly first — a process that typically takes longer.
Worry-Free Delivery Coverage
Simple protection for shipping concerns
Package Lost
Compensation Standard:
Up to the total amount paid for the order (shipping excluded).
Type A: Not delivered (no exception, no tracking updates)
Reporting Conditions & Decision Rules:
- Same country: Not received within 30 days from shipment date is considered lost.
- Different countries: Not received within 60 days from shipment date is considered lost.
- If tracking shows an exception, you may report immediately.
Type B: Marked delivered, but not received
Report Deadline:
Within 7 days of the delivery scan date.
Required Proof (provide any ONE):
- Police report
- On-site video evidence (e.g., doorbell/security camera) or photos
- Carrier-issued loss statement
- Written proof from a qualified third party
Package Damaged
Compensation Standard:
Based on damage severity, up to the total amount paid (shipping excluded).
Report Deadline:
Submit within 7 days from the delivery date.
Decision Criteria:
- Provide clear photos of the outer package and the damaged product.
- Does not cover pre-shipment product issues or damage caused by the customer.
- Final compensation is subject to the final claim review outcome.
Package Delayed
Compensation Standard:
$5 cash per order
(paid in the shopper’s currency).
Report Deadline:
After meeting the delay condition, and within 90 days of purchase.
Decision Criteria:
- Same country: Not received within 10 days after shipment is considered delayed.
- Different countries: Not received within 30 days after shipment is considered delayed.
- The system may automatically determine eligibility based on transit time.
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Filing a delay claim does not affect your ability to file a loss or damage claim later, as long as you meet the policy requirements.
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The standards above are for reference. Final decisions are subject to the final claim review outcome.
Claim Process
The fastest way is through Seel’s claims center. Follow the steps below and upload the requested evidence.
1
Review Order Policy
Check the email associated with your order for policy details and your order ID.
2
Access Claims Center
Click the “Report an Issue” button to access Seel’s claims center.
3
Follow Instructions
Select your scenario (delay, loss, or damage) and upload supporting evidence.
Quick Claim Checklist
- Order ID + the email used at checkout
- Tracking screenshots (timeline + latest status)
- For damage: clear photos/videos of box and product
- For “delivered but not received”: one valid official proof
Need the claim portal?
Use your checkout email + order ID.
Open Seel Claims Center
If you can’t access the link, copy and paste the URL above in your browser.
Alternative Claim Method
If the email link doesn’t work, you can:
FAQ
Quick answers to common questions about coverage and claims.
Can I cancel my order’s Worry-Free Delivery purchase?
Generally, the insurance cannot be cancelled once the order has been shipped, as the protection is already active. Please contact support before shipment if you wish to remove it.
What if I didn’t purchase the insurance?
vapsolo will still assist you with lost or damaged packages, but you may need to follow the standard investigation process with the carrier, which can take longer (typically 7–14 business days).
What evidence should I provide for a damaged item?
Upload clear photos of the outer box (including the shipping label), the inner packaging, and the damaged product. A short video showing the functional issue can help speed up approval.
My package says “Delivered” but I didn’t receive it. What should I do first?
Please check your mailbox, neighbors, building reception, and any safe-drop locations. Then file a claim within 7 days and provide at least one valid proof (e.g., police report, carrier statement, or security footage).
